Responsible Gambling
At Casino 9Au, we are committed to providing a safe, fair, and enjoyable gaming environment for all our players. We believe that gambling should always be a form of entertainment — never a way to make money or escape personal problems. This page outlines our responsible gambling policies, the tools available to help you stay in control, and where to find support if you need it.
Our Commitment to Responsible Gambling
Casino 9Au operates in full compliance with Australian gambling regulations and is committed to upholding the standards set by the relevant regulatory authorities. We actively promote responsible gambling practices and work to prevent problem gambling, underage gambling, and gambling-related harm across Australia.
Our responsible gambling framework is regularly reviewed and updated to reflect current best practices and regulatory requirements. This page was last updated in June 2026.
Know the Signs of Problem Gambling
Problem gambling can affect anyone. It is important to recognise the warning signs early. You may have a gambling problem if you:
- Spend more money or time gambling than you can afford
- Find it difficult to stop or cut back on gambling
- Gamble to escape stress, anxiety, depression, or other problems
- Chase losses by continuing to gamble after losing money
- Lie to family or friends about how much you gamble
- Neglect work, study, family, or personal responsibilities due to gambling
- Borrow money or sell possessions to fund gambling
- Feel irritable or restless when trying to reduce or stop gambling
If any of these signs apply to you or someone you know, we strongly encourage you to seek help immediately.
Responsible Gambling Tools
Casino 9Au provides a range of tools to help you manage your gambling activity. You can access these tools at any time through your account settings or by contacting our support team.
Deposit Limits
You can set daily, weekly, or monthly deposit limits to control how much money you add to your account. Once a limit is set, it takes effect immediately. Increasing a limit requires a 7-day cooling-off period before it comes into force.
Loss Limits
Set a maximum amount you are willing to lose over a defined period. This helps you stay within your budget and avoid chasing losses.
Session Time Limits
You can set a maximum duration for each gambling session. Once your session limit is reached, you will be automatically logged out of your account.
Reality Checks
Enable regular on-screen reminders that show how long you have been playing and how much you have spent or won during your current session.
Cool-Off Period
If you feel you need a short break from gambling, you can request a cool-off period of 24 hours, 48 hours, 7 days, or 30 days. During this time, you will not be able to access your account or place any bets.
Self-Exclusion
If you believe your gambling is becoming a problem, you can request a self-exclusion from Casino 9Au. Self-exclusion periods are available for 3 months, 6 months, 1 year, or permanently. During self-exclusion, your account will be suspended, and you will not receive any promotional materials from us.
To request self-exclusion, please contact our support team at [email protected] or use the self-exclusion option in your account settings.
National Self-Exclusion — BetStop
Australia's National Self-Exclusion Register, BetStop, allows you to self-exclude from all licensed Australian online wagering services at once. Registration is free and can be completed online.
Visit: www.betstop.gov.au
Phone: 1800 238 786 (free call, available 24/7)
Underage Gambling Prevention
Casino 9Au strictly prohibits gambling by anyone under the age of 18. We conduct thorough identity verification checks on all new accounts and reserve the right to request additional documentation at any time to confirm a player's age and identity.
If you share a device or computer with minors, we strongly recommend using parental control software to prevent access to gambling websites. The following tools can help:
Tips for Gambling Responsibly
- Set a budget before you start and stick to it
- Only gamble with money you can afford to lose
- Treat gambling as entertainment, not as a source of income
- Take regular breaks and do not gamble for extended periods
- Do not gamble when you are upset, stressed, or under the influence of alcohol or drugs
- Balance gambling with other leisure activities
- Never chase your losses
- Keep track of the time and money you spend gambling
Support and Help Services
If you or someone you know is experiencing gambling-related harm, free and confidential support is available across Australia. Please reach out to one of the following services:
Gambling Help Online
Free, confidential support available 24 hours a day, 7 days a week.
Website: www.gamblinghelponline.org.au
Phone: 1800 858 858 (free call, 24/7)
Lifeline Australia
Crisis support and suicide prevention services.
Website: www.lifeline.org.au
Phone: 13 11 14 (24/7)
Beyond Blue
Mental health support for anxiety, depression, and related issues.
Website: www.beyondblue.org.au
Phone: 1300 22 4636 (24/7)
MensLine Australia
Professional telephone and online support service for Australian men.
Website: www.mensline.org.au
Phone: 1300 78 99 78 (24/7)
Financial Counselling Australia
Free financial counselling for people experiencing financial difficulty related to gambling.
Website: www.financialcounsellingaustralia.org.au
Phone: 1800 007 007 (Monday to Friday, 9:30am – 4:30pm AEST)
Contact Us
If you have any questions about our responsible gambling tools or policies, or if you need assistance activating any of the tools listed on this page, please do not hesitate to contact our dedicated support team:
- Email: [email protected]
- Live Chat: Available 24/7 via our website
- Phone: 1800 009 AU (1800 009 28) — available Monday to Friday, 8:00am – 10:00pm AEST
Casino 9Au is dedicated to ensuring that gambling remains a safe and enjoyable experience. We encourage all players to gamble responsibly and to seek help if gambling is no longer fun.
Last updated: June 2026
